Introduction 

At Animal Medical Centre, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our clinic in Karachi, use our Mobile Vet Service, or browse our website.

Information We Collect 

We collect information necessary to provide top-quality veterinary care:

• Personal Information:

  Name, phone number, residential address (essential for Mobile Vet visits), and email address.

• Pet Information:

  Name, breed, age, medical history, vaccination records, and diet preferences.

• Payment Data:

  Invoices and transaction history. Note: We do not store credit card details locally; these are processed via secure third-party terminals.

How We Use Your Information 

Your data is used strictly for:

• Medical Care:

  Maintaining accurate health records for your pet to ensure safe treatment and surgery.

• Communication:

  Sending appointment reminders, vaccination alerts, and health checkup follow-ups.

• Service Coordination:

  dispatching our Mobile Vet Team to your correct location.

• Legal Compliance:

  Reporting notifiable diseases to Pakistani veterinary authorities if required by law.

Data Sharing 

We do not sell your data. We only share information with:

• External Laboratories:

  For blood tests or biopsies that require outside analysis.

• Pet Travel Authorities:

  When you request our assistance for Pet Relocation/Export permits.

• Government Bodies:

  Only if legally compelled by Pakistani law (e.g., in cases of rabies control).

Data Security 

We implement reasonable physical and digital security measures to protect your records from unauthorized access. However, please note that no method of transmission over the internet is 100% secure.

Your Rights 

You have the right to request a copy of your pet’s medical records or ask for corrections to your contact details. Please contact our front desk for any privacy concerns.